FAQ

FAQs of Same-Way Riders

Technical requirements for the use of Same-Way app can be found here: App Requirements.

I take the bus / bike / vanpool to work. How can Same-Way help me?

  • If you drive a bus / bike / train / or any public transport you are already doing something great for our roads and planet. We love all of these modes also. But there are days, when these options are not feasible, available or frequent. For example, detours of public transport that make you spend many hours on the road, a rainy day when you may not want to bike, or when you are late for work and just missed your bus or commuting. Same-Way is especially useful for isolated locations. If you find yourself in this situation, try out Same-Way. Same-Way is flexible and can be used from a single trip to regular ride-sharing. Remember that Same-Way is a new app, so please make sure you have an alternative plan in case you can not find a match.

Is Same-Way Free?

  • Same-Way does not interfere in any agreement for payment or sharing expenses. This is up to you users to decide among yourselves.
  • Our advice is that you calculate your expenses according to distance, using a rate of 0,10 cent of US dollar per kilometer for the amount of fuel spent. However, it's up to you to decide whether the costs should be divided between you. In any case, you can determine by yourselves how to divide the ride costs in any way you see fit, based on the length of your drive or any other criterion.
  • Our drivers are commuters who offer trips on the way to and back from work or just when driving the same direction as you do, offering vacant seats at the disposal of others.
  • Same-Way cuts out transportation costs, saves you time and money and helps the passengers and environment at the same time by using dedicated fast lanes. Generally, you will find Same-Way drivers to be your friendly neighbor or colleague and so the ride itself pleasant and agreeable.

Should I sit in the front or back seat?

  • Same-Way is not a taxi service. You can sit in the front seat if it is not occupied and if the driver has no problem with this. If there are more than one person on board, you can discuss the seating arrangement before you get in the car. For example, let the person down last take the front seat. Considering relatively large sizes that some of us might have, then of course, some consideration can be taken into account in giving up the front seat to them for everyone's convenience.

Can I bring a pet along to the ride?

  • Our drivers are community and environment friendly and like helping out. We are very fond of your four-legged friends, but we ask you to remember that not all drivers are comfortable with having animals in their cars. If you want to bring your pet along, please make sure that your driver is OK with this. As soon as you book your trip, you can use the messaging app and ask for the driver's permission. Many drivers are OK with furry creatures in their car, but some may have allergies or other concerns, so do not take it personally if your request is denied. Remember that our drivers are not professional taxi drivers. As we said before, they are probably your colleagues and neighbors who take the Same Way using their private cars and we cannot demand them to host pets.

How can I determine if a driver or passenger is OK? How can I rank his or her character?

  • We at Same-Way are working to build a community with highest standards of drivers and passengers. Ranking is a way you can give your feedback on the driver and passenger and how they meet your expectations. Your contribution will affect Same-Way community. This is only optional, but highly recommended. We use a simple 5-star bellowing system. After every trip, a passenger can rank the driver and vice versa.
  • For example, you can a rank the driver or passenger as friendly and considerate in a scale from 1 to 5 so that we can assess, whether he should provide his service through Same-Way again or not. 5 stars mean that the trip was great. 4 stars would mean that you are happy, but there is room for improvement. Any rating of 3 stars and below indicates that you were not so much satisfied with the trip. If a driver's average falls below 3 of 5 stars, we will profile him and take action.

I came to the rendezvous point, but the driver did not arrive. What should I do?

  • You can use Same-Way app to see if the driver has already started the trip. You can also cancel unsuccessful match if the driver has not started the trip. If you are late for pick-up, chances are that the driver had left off before you came to the agreed place. However, you can always reapply to see if you can find another trip using Same-Way.

What about smoking, eating or opening containers?

  • Some people may have difficulties breathing or be bothered by the smell of smoke, so Same-Way has a strict non-smoking policy for both passengers and drivers. We ask our subscribers to show respect and consideration towards everyone in our community, and refrain from smoking. We also have a strict policy of no alcohol in the car no matter if you are a driver or passenger.

What if I'm not comfortable getting on the driver's car?

  • We at Same-Way are working to build a community with highest standards of drivers and passengers. Ranking is a way you can give your feedback on the driver and passenger and how they meet your expectations. Your contribution will affect Same-Way community. This is only optional, but highly recommended. We use a simple 5-star bellowing system. After every trip, a passenger can rank the driver and vice versa.
  • For example, you can a rank the driver or passenger as friendly and considerate in a scale from 1 to 5 so that we can assess, whether he should provide his service through Same-Way again or not. 5 stars mean that the trip was great. 4 stars would mean that you are happy, but there is room for improvement. Any rating of 3 stars and below indicates that you were not so much satisfied with the trip. If a driver's average falls below 3 of 5 stars, we will profile him and take action.

Where should I report other users?

  • If you experience a problem during the trip, be sure to take the necessary steps to protect yourself and get to a safe place. Call the authorities if necessary, and send us a quick message. We have zero tolerance policy on drugs and alcohol for drivers. If you are suspicious a driver is under the influence of drugs or alcohol, do not get into the car or take all necessary steps to protect yourself and leave the car as soon as you can. You may also report the driver to the local authorities immediately. Please let us also know. We collect reports about our drivers and take action accordingly.